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Customer Service

Customers are important!

Discover how to make every client connection a positive one. This customer service seminar will show you how to measure your organization’s ability to meet and exceed customer expectations. The seminar demonstrates practical ways you can hold on to your valuable customer base and win repeat business. Educational video material, role-playing and activities will give the participants a “real world” experience. The objectives are the participants to develop an understanding of customer-centric marketing and related strategies and to show how customer service can help improve firms’ profitability.

Learning Outcomes

By the end of this training the participants will be able to:

    • Understand the basic principles of managing customers’ relationships.
    • Identify, differentiate and interact with the customer.
    • Use customer strategies and analytics.
    • Use customer based initiatives.